Frontier Property Services

Payment Policy

At Frontier Property Services, we aim to make the payment process as simple and transparent as possible for our valued clients. By engaging our services, you agree to the terms and conditions outlined in this Payment Policy.

1. Quotes

Quotes provided are based on the information available at the time of preparation. Prices, timelines, and services are subject to change if the scope of work is altered, or unforeseen circumstances arise. Changes will be communicated promptly, and adjustments will require client approval before proceeding. A standard administrative fee of $10-$20 applies to all invoices. This fee supports the coordination, communication, and processing of your service request. It is included in the final invoice total.

2. Payment Methods

We accept the following payment methods:

  • Bank Transfer (EFT): Payment details will be provided on your invoice.

  • Cash: Accepted for in-person payments upon completion of services.

  • Other: Please contact us for additional payment options.

3. Late Payment Terms

All invoices are due within 7 days from the invoice date unless otherwise agreed upon in writing.

Late Fees & Interest Charges

  • If payment is not received within 30 days, a late fee of 10% of the outstanding balance will apply.

  • Beyond 30 days, interest will be charged at a rate of 0.13% per day on the overdue amount until the balance is paid in full.

  • A weekly administration fee of $8.44 will also apply to cover account holding and processing costs related to overdue invoices.

Service Suspension & Debt Recovery

  • If an invoice remains unpaid for over 45 days, we reserve the right to pause or cancel ongoing services until payment is made.

  • Accounts overdue beyond 60 days may be referred to a debt collection agency, and any recovery costs incurred will be added to the outstanding amount.

If you have concerns regarding payment, please contact us promptly to discuss available options.

4. Payment Schedule for Larger Projects

Deposits and payment schedules comply with QBCC regulations. A deposit of:

5% applies for work valued at $20,000 or more.

10% applies for work valued between $3,300 and $19,999.

20% applies for work valued at $3,300 or less.

For custom work requiring over 50% of the project value to be completed offsite, a deposit of up to 20% may apply. Payment terms for invoices are in accordance with contract conditions and must be finalized within the agreed payment period to avoid delays.

5. Disputes and Queries

If you have any questions or concerns regarding an invoice, please contact us immediately at frontierpropertyservices@outlook.com or 0459 588 886. We aim to resolve any disputes promptly and professionally.

6. Cancellations and Refunds

  • Cancellations: If you wish to cancel a scheduled service, please notify us at least 48 hours in advance. Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee.

  • Refunds: Refunds will only be provided under exceptional circumstances and will be assessed on a case-by-case basis.

7. GST (Goods and Services Tax)

All quoted prices and invoices include GST (if applicable), in accordance with Australian taxation requirements.

Thank you for choosing Frontier Property Services. We appreciate your business!